Purpose and Scope

The Learning and Development Coordinator coordinates, develops, implements, and conducts training and development programs for employees. Effectively and professionally works with internal and external customers with a high level of care and confidentiality. Performs tasks effectively and efficiently while modeling and utilizing excellent process management skills that help to continuously improve the services provided by the Human Resources Department. The successful candidate will exhibit competence in the role, possess effective communication skills, interpersonal and organization skills, and overall professionalism.

Essential Job Functions

Support to Director

Serves as the primary administrative & general support for all learning and development projects led by the Director of Human Resources
Assists the Director of Human Resources with learning and development issues and staff performance management activities
Fields calls, emails, and correspondence, and resolves routine issues/concerns in a confidential manner
Produces and presents materials for various meetings and presentations

Support to International Headquarters Team

Serves as a primary point of contact for internal and external customers of the department on learning and development issues and takes initiative to bring solutions back to those customers
Assists Directors and Managers in assessing the training needs of their staff
Advises employees on issues related to learning and development activities

Role Specific Responsibilities

Serves as the primary contact with learning and development vendors/speakers/trainers
Assesses training and development needs through surveys, interviews, focus groups, and communication with managers and staff
Develops unique training programs to fulfill workers’ specific needs to maintain or improve job skills
Creates and/or acquires training procedure manuals, guides, and course materials
Presents training and development programs using various forms and formats including group discussion, lecture, simulations, and videos
Maintains records of training and development activities, attendance, results of tests and assessments, and retraining requirements
Assesses training materials prepared by instructors
Evaluates program effectiveness through assessments, surveys, and feedback.
Maintains knowledge of the latest trends in training and development
Prepares and implements training budget; maintains records and reports of expenses
Performs other related duties as required
Participate in daily morning staff devotions; on a rotating basis serve by praying and reading Scripture in support of devotion leader

Working Relationships
Reports To:   Director, Human Resources                                                  
People Management Responsibility:  None
Works Closely With:  Human Resources Team, Leadership Team, Managers, and all TGI employees   , L&D speakers, and presenters

Essential Knowledge, Skills, and Training & Development

Non-physical

Must possess excellent written, interpersonal, and verbal communication skills; problem solving techniques; analytical skills; strong interpersonal, listening, verbal, and written communication skills
Ability to work effectively in a diverse work group
Ability to use PC and widely used software packages, including Microsoft Word, Microsoft Excel, and Microsoft Outlook
Ability to learn new software, as necessary i.e.: Vimeo, Visio, RightNow Media
Ability to communicate effectively with all members of the Headquarters staff
Ability to practice excellent time management skills

Physical

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is required to stand, walk, sit, talk, and hear. Specific vision abilities required by the job include close vision.

Minimum Qualifications

Bachelor’s degree or equivalent experience
5 years of learning & development activities
5+ years of sound knowledge of Human Resource functions
PC experience, especially in Microsoft Office applications
Excellent writing skills (creative and technical)
Strong interpersonal skills
Proven organizational and time management skills
Successful completion of a drug and background screen

This Job Description is for general purposes and guidelines only and should not be considered all-inclusive. Neither does the receipt of this job description constitute an employment contract. Furthermore, it should be known that this list of job requirements is subject to change without written notice.