Manager, Membership Services

Membership Services Nashville

Jobs

Purpose and Scope

Membership Services is the front-line customer service arm of the international headquarters, whose primary goal is to generate above and beyond customer satisfaction with every interaction. Responsibilities of the Manager include managing and leading the Membership Services team; overseeing new member processing, membership renewal, membership queries, merchandise/Scripture ordering; and departmental administration. The Manager will exhibit sound judgment, possess strong verbal skills, and will build and maintain an engaged Membership Services team and an exceptional membership database, while providing a consistently high level of customer service.

Essential Job Functions

Lead and manage a team of qualified associates, focusing on organizational and departmental success

Plan and Manage Workflow of Membership Services Department Employees

Customer Service Experience

Ensure Proper Processing of Membership Applications and Merchandise/Scripture Orders

Facilitate Membership Committee Meetings

Manage Dues Process

Merchandise Orders

Scripture Orders

Prepare Statistical Reports

Other Essential Functions

*A full job description is available upon request.

Working Relationships

Reports To: Director, Support Services
People Management Responsibility: Team Leads, Membership Services Associates
Works Closely With: International Membership Committee, Headquarters Staff

Essential Knowledge, Skills, and Training & Development
Non-Physical

Follow verbal and written instructions.
Ability to use PC and widely-used software applications, especially Microsoft Office applications.
Ability to learn new software applications as necessary.
Ability to provide analytical skills.
Ability to communicate effectively with all TGI Departments and Association membership.

Physical

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is required to stand, walk, sit, talk, and hear. Specific abilities required by the job include extensive phone duties.

Mission Critical Competencies

Managing Competencies
Manages Courageously
Develops Direct Reports
Fosters Teamwork
Communicates Effectively
Directs & Monitors Work
Manages Emotion

Minimum Qualifications

Bachelor’s degree in business (or related field)
Five to seven (5-7) years of experience in successfully managing, supervising and training personnel
Five to seven (5-7) years of proven experience in database management and maintaining detailed records
Customer-oriented with excellent interpersonal and communication skills
Mature, responsible, and able to work independently with minimal supervision
Thorough understanding of non-profit accounting practices in the area of membership & customer service
Proficient in Microsoft Office applications; GP accounting software experience preferred
Successful completion of a drug and background screen

Employment Number #2019-221 Location/Department Membership Services Type Full Time Role Manager, Membership Services

Required Skills

Here’s an overview of qualifications you need for this job.

Communication
Proven ability to communicate effectively across all levels of an organization, especially when managing a team and working with customers.
Organizational
Core Competencies
Decisiveness and sound judgment Delegation and follow-up Actively learns, demonstrates, and fosters the organizations’ culture in all actions and words. Takes personal initiative and is a positive example for others to emulate. Ability to understand the fundamental business drivers and communicate the state of business and provide strategic recommendations to management. Ability to keep a “big-picture” perspective while dealing with very detailed information. Positive and Constructive Attitude; Approachability Dealing with ambiguity Ability to challenge the status-quo Business acumen Process management
Management experience Database Management Customer Service Focus
1 Language
(Native)
English
Understanding
Speaking
Writing
Core Values
Integrity Excellence Open Communication Stewardship
Work Environment & Time Requirement
Climate-controlled office environment 8-hour workday Variations in work volume often require extended working hours

Additional Requirements

What else it would be nice to have.

Servant LeaderPeople FocusEye for Detail
6 Years Of experience

Department / Location

A Brief Overview of the Department / Location which posted this job opening

Membership Services

Membership Services, a department of the Support Services Division, is the front-line customer service arm of the international headquarters. Our goal is to generate customer satisfaction with every interaction by providing 2nd Mile Service.
14 People 3 Jobs