Purpose and Scope
Membership Services is the front-line customer service arm of the international headquarters, whose primary goal is to generate above and beyond customer satisfaction with every interaction. Responsibilities of the Manager include managing and leading the Membership Services team; overseeing new member processing, membership renewal, membership queries, merchandise/Scripture ordering; and departmental administration. The Manager will exhibit sound judgment, possess strong verbal skills, and will build and maintain an engaged Membership Services team and an exceptional membership database, while providing a consistently high level of customer service.
Essential Job Functions
Lead and manage a team of qualified associates, focusing on organizational and departmental success
Plan and Manage Workflow of Membership Services Department Employees
Customer Service Experience
Ensure Proper Processing of Membership Applications and Merchandise/Scripture Orders
Facilitate Membership Committee Meetings
Manage Dues Process
Prepare Statistical Reports
Other Essential Functions
*A full job description is available upon request.
Reports To: Director, Support Services
People Management Responsibility: Team Leads, Membership Services Associates
Works Closely With: International Membership Committee, Headquarters Staff
Essential Knowledge, Skills, and Training & Development
Follow verbal and written instructions.
Ability to use PC and widely-used software applications, especially Microsoft Office applications.
Ability to learn new software applications as necessary.
Ability to provide analytical skills.
Ability to communicate effectively with all TGI Departments and Association membership.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is required to stand, walk, sit, talk, and hear. Specific abilities required by the job include extensive phone duties.
Mission Critical Competencies
Develops Direct Reports
Directs & Monitors Work
Bachelor’s degree in business (or related field)
Five to seven (5-7) years of experience in successfully managing, supervising and training personnel
Five to seven (5-7) years of proven experience in database management and maintaining detailed records
Customer-oriented with excellent interpersonal and communication skills
Mature, responsible, and able to work independently with minimal supervision
Thorough understanding of non-profit accounting practices in the area of membership & customer service
Proficient in Microsoft Office applications; GP accounting software experience preferred
Successful completion of a drug and background screen