Donor Stewardship Associate

Development Nashville

Jobs

Purpose and Scope
The Donor Stewardship Associate coordinates the comprehensive gift acknowledgement efforts of The Gideons International to ensure that donors experience high-quality interactions, fostering long-term engagement and investment. Gift acknowledgment includes managing the protocols for, and execution of accurate, timely, and meaningful expressions of gratitude. This involves demonstrating accountability in accordance with donors’ expectations, conveying ongoing appreciation, and reporting on the impact of donor’s gifts in fulfilling the mission of the association.

Essential Job Functions

Collaborate with Development staff the development and execution of acknowledgment and recognition protocols for charitable contributions, which strengthen long-term donor relationships.
Manage schedule and system of gift acknowledgment for various types of donations and donors, writing impactful expressions of appreciation.
Run reports and analyze donor data to determine priorities for appropriate levels of gift acknowledgement.
Coordinate robust call list of donors to acknowledge/thank for their donations; share testimonies of ministry impact, discern donor interests.
Discern individual donor’s level of engagement, and adjust communication approach accordingly. Pray with donors when appropriate.
Record important donor information and interactions in database.
Notify Gift Officers and Senior Leadership of activities related their assigned donors; assign thank-you efforts as needed.
Coordinate efforts and train volunteers in thanking donors with phone calls and other appropriate means.
Establish and maintain files for major donors and prospects.
Collaborate with the Moves Management team to develop customized stewardship plans for major donors.
Work with the development staff to arrange events involving major donors and planned giving donors; attend stewardship and cultivation events as needed.
Write and deploy personal acknowledgment and stewardship letters for signature by executives and board members.
Work with the development and communications staff in the creation of effective, impactful stewardship materials.
Facilitate TorchBearers legacy society by producing and sending TorchBearers certificate to welcome new planned giving donors; monitor database for deceased TorchBearers and process accordingly.
Participate in professional development opportunities in donor relations &
Identify, evaluate and recommend best practices of other organizations for donor stewardship.

Essential Knowledge, Skills, and Training & Development

Non-physical
Follow verbal and written instructions
Ability to use PC and widely-used software applications, especially Microsoft Office applications
Ability to learn new software applications as necessary
Ability to provide analytical skills
Ability to communicate effectively with Headquarter staff and donors
Highly relational, demonstrating servant’s heart by being “donor-centric”
Very organized with the ability to prioritize multiple, detail-oriented requests
Excellent written and verbal communication skills
Empathy and intuitive ability to understand donor needs and perceptions, and praying with donors as warranted.
Mutually respectful, good listener collaborative style, able to recognize when others need to be involved in activities or decisions.
Impeccable integrity and discretion to guard the confidentiality of donor information
Good decision-making skills, tactful, solutions oriented.
Creative, resourceful and tenacious, with an enthusiasm for meeting and working with a wide range of individuals
Familiarity with biblical principles of stewardship

Physical
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is required to stand, walk, sit, talk, and hear. Specific vision abilities required by the job include close vision.

Preferred Qualifications
Associate Degree in related field
2 years’ experience in fundraising or customer service, client-focused environment
Strong experience writing correspondence or copy
Demonstrated interpersonal skills and articulate, winsome telephone persona
Schedule flexibility to make donor acknowledgement telephone calls evenings or weekends based on donors’ location and availability
Experience with donor databases and prospect tracking systems, particularly Raisers Edge
Experience working in a staff capacity with members (volunteers) and executives
Experience with cultivation and donor (customer) appreciation events
PC experience, especially in Microsoft Office applications
Successful completion of a drug and background screen

Employment Number #2017-179 Location/Department Development Type Full Time Role Donor Stewardship Associate

Required Skills

Here’s an overview of qualifications you need for this job.

Communication
Demonstrated interpersonal skills and articulate, winsome telephone persona Excellent written and verbal communication skills Empathy and intuitive ability to understand donor needs and perceptions, and praying with donors as warranted
Organizational
Core Competencies
Actively learns, demonstrates and fosters the organizations’ culture in all actions and words. Takes personal initiative and is a positive example for others to emulate. Proven ability to keep a big picture perspective while dealing with very detailed information. Foster Open Communications and Approachability Positive and Constructive Attitude Process Management Decision Quality Problem Solving Dealing with Ambiguity Perspective Ability to challenge the status quo
Donor / Fundraising Experience Database Management Customer Service
1 Language
(Native)
English
Understanding
Speaking
Writing
Core Values
Innovation – Creative Thinking Mutual Accountability Open Communications Trust & Respect
Work Environment & Time Requirement
Climate-controlled office environment 8-hour workday Variations in work volume sometimes require extended working hours Travel required as necessary - Negligible

Additional Requirements

What else it would be nice to have.

Team PlayerConfidentialityOrganizational Skills
2 Years Of experience

Department / Location

A Brief Overview of the Department / Location which posted this job opening

Development

The Development Division is responsible for the International Headquarters’ philanthropic (i.e., fundraising) activities. We aspire to inspire more donors to share more generously to help fulfill our mission through the donors’ philanthropic objectives. With a Development program that is biblically based, donor-centered and strategically aligned, we seek to foster a “Culture of Generosity” throughout the ministry that is mutually beneficial to The Gideons International and its supporters, ultimately glorifying God and advancing His kingdom
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