Customer Service Associate

Membership Services Nashville

Jobs

Customer Service

The Gideons International is an Association of Christian business and professional men and their wives dedicated to winning the lost for Christ. You may have seen our Bibles in a hotel nightstand or doctor’s office. Did you know…each Bible placed in a hotel room has the potential to reach up to 2,300 people in its estimated six-year life span?

While we are probably best known for placing Bibles in these areas, The Gideons International is so much more. We have been changing lives around the world for over 100 years. If you would like to join us as we make an eternal impact, we want to speak with you. We are searching for professionals with a history of being engaged in what they do, who feel called to ministry and are looking for more than just a job.

Purpose and scope

Our Customer Service Representatives provide our members with the information and resources they need to fulfill their calling. Our ideal candidate is friendly, well-spoken and detailed, able to perform well in a fast-paced team environment.

Essential job functions:

Provide outstanding customer service over the phone and via email
Process membership applications, place Scripture orders and update membership records
Assist with additional clerical tasks as needed

Minimum qualifications:

Associate degree or at least one year of customer service experience
Excellent interpersonal and communications skills
Mature, responsible & detail oriented
Able to work independently with minimal supervision
Excellent verbal and written communication skills
Team player who will contribute to group goals
Positive, customer-focused attitude
PC experience, especially in Microsoft Office applications
Successful completion of a drug and background screening

Preferred qualifications:

2 years of customer service experience
Advanced problem-solving, multitasking and organizational skills
Previous work experience in a professional office setting
Contact center experience
Multilingual a plus

Employment Number #2017-196 Location/Department Membership Services Type Full Time Role Customer Service Associate

Required Skills

Here’s an overview of qualifications you need for this job.

Communication
Proven ability to effectively communicate verbally and in writing and provide exceptional customer service particularly over the phone.
Organizational
Core Competencies
• Actively learns, demonstrates and fosters the organizations’ culture in all actions and words. Takes personal initiative and is a positive example for others to emulate. • Ability to understand the fundamental business drivers and communicate the state of business and provide strategic recommendations to management. • Proven ability to keep a big picture perspective while dealing with very detailed information. • Foster Open Communications and Approachability • Positive and Constructive Attitude • Business Acumen • Process Management • Decision Quality • Problem Solving • Dealing with Ambiguity • Perspective • Ability to challenge the status quo • Self-Management and Emotional Intelligence • Time Management • Perspective • Ability to challenge the status quo • Active Knowledge Sharing & Continuous Learning
Customer Service Datebase Management Interpersonal Skills Communications Skills
1 Language
(Native)
English
Understanding
Speaking
Writing
Core Values
• Innovation – Creative Thinking • Mutual Accountability • Open Communications • Trust & Respect
Work Environment & Time Requirement
Climate-controlled office environment 8-hour workday Variations in work volume sometimes require extended working hours Travel required (none)

Additional Requirements

What else it would be nice to have.

PunctualTeam PlayerEye for DetailSense of Humor
2 Years Of experience

Department / Location

A Brief Overview of the Department / Location which posted this job opening

Membership Services

Membership Services, a department of the Support Services Division, is the front-line customer service arm of the international headquarters. Our goal is to generate customer satisfaction with every interaction by providing 2nd Mile Service.
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