Membership Services Associate

Membership Services Nashville

Jobs

The Gideons International is a global membership-based association with more than 260,000 members organized in 199 countries. If you are looking for MORE than just another job and if the thought of joining a team of customer service professionals who are making an eternal impact on a global scale energizes you, we welcome your resume.
The Membership Services department is the front line customer-service arm of our international headquarters. Our associates work with internal and external customers to provide a first-class customer service experience at every touch point. Because excellence in service is especially important in the performance of God’s work, ensuring our members have the information and resources they need to fulfill their calling.

Minimum Qualifications
Associate degree or a minimum of two (2) years of equivalent customer service experience preferred
Excellent interpersonal and communications skills
Mature, responsible, detail oriented and able to work independently with minimal supervision
Ability to use PC and widely-used software applications, including Microsoft Office
Ability to learn new software applications as necessary
Call center experience preferred
Multilingual a plus
Successful completion of a drug and background screen

Employment Number #2017-196 Location/Department Membership Services Type Full Time Role Membership Services Associate

Required Skills

Here’s an overview of qualifications you need for this job.

Communication
Proven ability to effectively communicate verbally and in writing and provide exceptional customer service particularly over the phone.
Organizational
Core Competencies
• Actively learns, demonstrates and fosters the organizations’ culture in all actions and words. Takes personal initiative and is a positive example for others to emulate. • Ability to understand the fundamental business drivers and communicate the state of business and provide strategic recommendations to management. • Proven ability to keep a big picture perspective while dealing with very detailed information. • Foster Open Communications and Approachability • Positive and Constructive Attitude • Business Acumen • Process Management • Decision Quality • Problem Solving • Dealing with Ambiguity • Perspective • Ability to challenge the status quo • Self-Management and Emotional Intelligence • Time Management • Perspective • Ability to challenge the status quo • Active Knowledge Sharing & Continuous Learning
Customer Service Datebase Management Interpersonal Skills Communications Skills
1 Language
(Native)
English
Understanding
Speaking
Writing
Core Values
• Innovation – Creative Thinking • Mutual Accountability • Open Communications • Trust & Respect
Work Environment & Time Requirement
Climate-controlled office environment 8-hour workday Variations in work volume sometimes require extended working hours Travel required (none)

Additional Requirements

What else it would be nice to have.

PunctualTeam PlayerEye for DetailSense of Humor
2 Years Of experience

Department / Location

A Brief Overview of the Department / Location which posted this job opening

Membership Services

Membership Services, a department of the Support Services Division, is the front-line customer service arm of the international headquarters. Our goal is to generate customer satisfaction with every interaction by providing 2nd Mile Service.
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